FAQ + Shop Policies

1. WHAT IS YOUR QUALITY GRADING POLICY?

Pin Quality Grading Scale was created by the shop owner of Faux Fox Studio (fauxfoxstudio.storenvy.com and @fauxfoxstudio on instragram). I borrowed most of her wording, but modified some of the content for my shop. All Pins will be sold as STANDARD GRADE.

Collector's Grade: Best for pin board collectors! Guaranteed free of air bubbles, stray paint/glitter/dust specs, plating defects (excluding backs), small scratches or chips, and low-fill or gouged enamel.
Standard Grade: Meant to be worn! Free of major defects but *may* exhibit minor imperfections of the type mentioned above or others that aren't specified. Standard orders may be filled as collector's grade but are not guaranteed as such.
Seconds Grade: For Budget collectors. Multiple or major defects of the types mentioned above, or: peeling enamel, missing enamel, or other unexpected Problems. Most Seconds grade pins will be listed as "B-Grade."

Any order placed as a PRE-ORDER will be guaranteed as Standard Grade. Any "collector grade" pins will be sold as standard grade, too. Defective pins will be sold as "seconds" grade.

During a Seconds Sale, we may separate the defective pins into categories such as "B-Grade" or "C-Grade." This will only occur if the quality drastically differs between a pile of pins

2. MY PACKAGE WASN'T DELIVERED / IS LOST / WAS STOLEN / USPS MADE AN ERROR - WHAT DO I DO?

Before you email us about your package the first thing you need to do is contact USPS or your local post office and open a missing package case! Often times the package is missing or marked as delivered because it is being returned to the sender! Usually, a delivery attempt was made but they were not able to leave the package! Be sure to ask neighbors if they received your package by mistake! These problems are issues with the USPS and need to be taken up with them first before contacting us, as this will be exactly what we tell you to do before we can help you further! Thank you so much!

Domestic Shipping: All domestic orders are shipped via USPS first class shipping and have a tracking number. Orders are shipped out within 1-5 business days of when the order was placed. Shipping prices are calculated during the check-out process and are based on quantity purchased and your location within the United States. We are not responsible for packages that have been mis-delivered, or lost in the care of USPS. We highly recommend that you purchase insurance at checkout to insure your package. In the case that USPS makes a mistake, and you don't receive your package, your order will ONLY be refunded if you purchased insurance at checkout. This option covers up to $100 of your purchase.

Package Insurance: you can purchase insurance for your package at checkout by selecting the "Standard Shipping + Insurance" option. This option covers the cost of shipping and insurance.

International Shipping: We ship all over the world! All international orders are shipped via Stamps.com "Thick Envelope" Option which will come into effect beginning on January 22nd, 2018. Orders are usually shipped out within 1-5 business days unless there is a special circumstance affecting orders. Customs and import duties may be applied to orders when your shipment reaches its destination-- Akuma Press is not responsible for these fees.

Package Rates:

Thick Envelope (No Tracking): cheapest option available for international orders, but the package cannot be tracked & it isn't insured. If your package is lost, your order fees cannot be refunded.
Thick Envelope + Insurance (No Tracking): this option is an additional dollar so that your package is insured! The package cannot be tracked, but it never arrives to its destination after 2 months from the ship date, your order can be refunded.
Package + Tracking & Insurance: This option comes with tracking details (but they can be limited due to the nature of customs), and it is also insured.

International Packages can take weeks to months to arrive to its destination (depending on the efficiency of customs and your country's postal service). I cannot do anything within two months of the order's ship date. Thereafter, if it never arrived, I can refund your order if you purchased a shipping rate with insurance.

Please make sure you have contacted your country's local postal service before contacting Akuma Press. Frequently, international orders are held by the buyer's local postal service because they are waiting for the buyer to pay import/duty taxes on the package.

Returned Packages: If a package was shipped, but returned back to the sender (Akuma Press), then it is the customer's obligation to pay for reshipment of the product. Akuma Press does not cover these charges if the customer was unable to receive the package from the carrier, or if the customer typed in the incorrect address information.

3. WHAT IS THIS STORE'S RETURN POLICY?

No returns will be accepted, and ALL SALES ARE FINAL. I've explained my grading system for all to see, therefore no refunds will be issued.

If a customer insists on cancelling an order that has not shipped, they will be charged a 20% restocking fee. Meaning, only 80% of the total will be refunded.

4. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Shipping and handling can take 3-10 business days. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

Pre-Orders will be shipped once those items are in stock. Sometimes they can take 4-5 weeks to arrive to the shop. If you want an item before the pre-order item, then purchase them separately.

5. COMBINING MULTIPLE ORDERS

If you place multiple orders, I am more than willing to combine the orders and refund the duplicate shipping fees. However, $0.50-$1.00 will be deducted from the total refund to cover the multiple transaction fees taken from Shopify & Paypal. Refund rates will vary for international customers depending on the order's total items -- this is because International Shipping rates rise about $1.00 per ounce.

You can also use the discount code: COMBINEORDERS to automatically deduct the shipping fee from your second order. DO NOTE USE THIS CODE UNLESS YOU HAVE MORE THAN ONE OPEN ORDER. Failure to comply will result in having your order canceled.

6. WILL YOU RESTOCK A PIN?

ALL ITEMS ARE LIMITED EDITION UNLESS STATED OTHERWISE. Most items I create are sold as limited edition, and I WILL NOT restock. Newer pins (From 2019 Onward) are open to restocks, however, it is not guaranteed.

7. WHEN WILL THIS PIN GO ON SALE?

Check my instagram posts for release date information, or be on the lookout for banners with release date information. If I have not created a new post with a release date & time, then that means the product has not arrived, and therefore, I do not know when they will go on sale.

8. AUCTIONS OF AKUMA PRESS PINS

Due to the increase of auctions and private bidding, I have implemented a ban, so anyone who auctions off my pins will be blocked from my shop. My reasoning: auctions and private bids have unfairly raised the cost of LE items, and they usually leave collectors angered or upset. I do not want my pins to attract this type of attention, so moving forward, I will no longer tolerate auctions.

9. RESELLING PATREON PINS.

Individuals who re-sell Patreon pins for more than the Patreon tier price will be banned from my Patreon, and potentially, my shop.

What prices are acceptable? Prior to September 2020, single pins were sold through patreon for $13 Shipped & Pin Sets (2 pins) were $25 Shipped. If you resell, it must be the same price: $13 shipped.

Unfortunately, I had to implement this rule after a lot of people took advantage of my Patreon & joined only to flip the pins for profit.

PATREON FAQ

★ How to Join!★

To join & receive exclusive LE Pins, simply click one of the tiers based on your interests!

Tiers are divided by design, variant, and US or International

★ Pin A will always be inspired by hxh.

★ Pin B will change to a different series every month.

Shipping is included in the price of your pledge!

★I am interested in (x) pin; am I too late to receive it?

Patreon charges the 1st of every month! In order to receive the upcoming October pin(s), you must pledge by September 30th.

If your pledge is record on October 1st or after, then you missed the deadline for the pins. Your next payment will be recorded on Nov 1st for the November Pins.

★How do I change my tier pledge?

Click on your icon (top right), and then Click Manage Memberships.

Next, click Edit under the Akuma Press membership to select a new tier.

★When will I receive my rewards?

Pins can take 6-8 weeks to complete.

Please keep in mind, production delays can and do happen. I’m only one person, so once I receive the pins, it takes me about 2-3 weeks to quality check, back the pins, and ship out all the packages.

★I’m not interested in this month’s design - can I cancel my pledge?

Absolutely! You are always welcome to click on the Manage Memberships tab to cancel your pledge. Whenever you’re interested again, you’re welcome to rejoin.

★Will you have more pins of (x) design?

Yes! I always order a lot of extras. Extra pins will eventually go up for sale in the Secret Shop. I typically wait until I have 4 pins to drop at once to reduce the amount of shipments.

★How do I access the Secret Shop & Discount Code?

A password protected link to the Secret Shop is located on the home page of my patreon.

Passwords are issued out in Pin Drop posts on Patreon. If you have trouble locating it, just send me a message!

Discount Codes will be sent via ✉Patreon Messages to members who were billed on the 1st of the month.

★Re-selling Patreon Pins

Individuals who re-sell Patreon pins for more than the Patreon tier price will be banned from my Patreon, and potentially, my shop.

What prices are acceptable? Prior to September 2020, single pins were sold through patreon for $13 Shipped & Pin Sets (2 pins) were $25 Shipped. If you resell, it must be the same price: $13 shipped.

Unfortunately, I had to implement this rule after a lot of people took advantage of my Patreon & joined only to flip the pins for profit.

★Changing your Address for New & Unshipped Rewards:

If you change your address on patreon, but you still have unshipped rewards, PLEASE CONTACT ME about your change of address.

I have to manually update the address for unshipped rewards, otherwise your reward will be shipped to the address recorded when the payment was taken on the 1st of (x) reward’s month.